Frequently Asked Questions
Everything you need to know about shopping for luxury goods at GEM Pawnbrokers.
How do you guarantee the authenticity of your luxury items?
Every item in our collection undergoes a rigorous multi-point inspection by our team of expert appraisers. We use industry-leading technology and years of expertise to verify the authenticity of every designer piece before it is listed for sale.
What is your return policy for online purchases?
We offer a 14-day return window for online orders. Items must be returned in their original, unworn condition with all GEM Pawnbrokers security tags still attached and original packaging included.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. International shipping is available for select high-value items; please contact our customer service team for a custom shipping quote and to discuss customs requirements.
Can I pay for my luxury purchase in installments?
Yes, we offer flexible financing options through third-party providers at checkout, allowing you to split your purchase into manageable monthly payments. We also offer traditional in-store layaway plans.
How are the conditions of pre-owned items rated?
Each product page includes a detailed condition report. We categorize items as NIB (New in Box), Excellent (minimal signs of wear), Very Good (light wear), or Good (visible wear), ensuring full transparency before you buy.
Is my shipment insured?
Absolutely. All shipments from GEM Pawnbrokers are fully insured for their replacement value and require a signature upon delivery to ensure your luxury goods arrive safely.